Contents:
1. Back Office
2. Complaints
3. Technical Support
4. Customer Agreement & Terms of Business
5. Phone Dealing
6. Global Contacts & Offices
1. Back Office
The Admiral Markets Ltd. Back Office is responsible for answering questions
and solving problems directly connected with the trade operations:
- Statement of trading accounts
- Trading rules and regulations
- Contracts' conclusion
- Orders' execution
- Quoting
- The freezing and unfreezing of accounts
- Money transfers
The Back Office can answer your calls and e-mails from 07:00 GMT to 15:00 GMT on week days. Other possible questions
on computing, data transfer and software should be addressed to our Tech Support Team (+372 630 9306).
You can send your requests to info@fxservice.com or support@fxservice.com
You can call us using the following phone numbers:
Estonian Help Desk: +372 6 309 303
or contact with us for quick and usefull help by Live Support Chat (The button on every our web-page at left side)
2. Complaints
If you are a customer of Admiral Markets Ltd. and have any moot case relative to the opening/closing of a deal, execution of a pending order or you suppose that a dealer made any other mistake or wrong act, you can submit a complaint by sending your e-mail to the following address: support@fxservice.com
Response time and content of our Tech Service's answer depends on the fullness of the problem's description you provide. Please include the following information: Name, Surname, Telephone, Account number, Order number, Date and Time (MT) of the problem, Full description of the problem.
3. Technical Support
You can send your questions and requests to support@fxservice.com;
or contact with us for quick and usefull help by Live Support Chat (The button on every our web-page at left side).
You can call us using the Help Desk phone number: +372 6 309 303
4. Customer Agreement & Terms of Business
Please note: if you open and manage your trading account from the Trader's Room, there is no requirement to sign any paper contracts or to fill in withdrawal forms since, for our customers' convenience, all ordinary operations are fully automated and easily performed from your Trader's Room profile.
The Customer Agreement, Terms of Business, various forms and disclosures are included in a single PDF document: 
Customer Agreement, Contracts, Forms and Disclosures
5. Phone Dealing
Admiral Markets Ltd. provides a reserve telephone line option to all customers in case of any problems with internet-communication or data transfer stability. So you can place your trading orders not only via the internet (MetaTrader 4) but also via the telephone, round-the-clock, from Monday GMT 00:00 to Friday GMT 20:00. Please keep in mind that telephone dealing is meant only for accepting calls from customers (traders), who wish to place an order or close a position on their real trading account.
Please use the following phone number of our Phone Dealing service: +372 6 309 306
UK phone number: +44 (0) 20 3239 7789
In emergency case if cannot connect by previos numbers: +372 5 217 454
6. Global Contacts & Offices
The contact information is provided in this section of our web site.
