MetaTrader 4 Terminal

Contents:
 

1. MetaTrader 4 terminal indicates an "Invalid Account" error.

2. MetaTrader 4 terminal indicates an "Account is disabled" error.

3. MetaTrader 4 terminal cannot connect to my trading account ("No connection" error). What should I do?

4. I constantly receive the "Market Closed" error when trying to open orders. What should I do?

5. MetaTrader 4 terminal indicates the "Not enough money" error.

6. MetaTrader 4 terminal indicates the "Trade context busy" error.

7. I can't find the full history of performed transactions in MetaTrader 4.

8. I want to receive a detailed statement of my trading results.

9. What time is shown in the MetaTrader 4 terminal?

10. "Buy Limit" or "Take Profit" order that was placed on a Sell position has not been executed, although the price on a chart has reached the order's price. Why?

11. Why there is no such volume of trade as "0.1" in the MetaTrader 4 "Order" window's drop-down list?

12. Why all of the available instruments are not displayed in "Market Watch" window of the MetaTrader 4 terminal?

13. What are the MetaTrader 4 system requirements for PC, Pocket PC or Smartphone?

14. What are the IP addresses of Admiral Markets Ltd trading servers?

15. What should I do if my internet connection has been lost but I need to open or close a trade?
 

Possible solutions:

1. You have entered an incorrect login (account number) or incorrect password from your trading account. If you forgot your password, please check your e-mail that was provided during your registration in Trader's Room and find there a mail from Admiral Markets Ltd that was sent to you confirming your registration – your login details were included in this e-mail. Please make sure that the password is entered correctly and all symbols (lowercase & uppercase) are the same as provided to you during registration.

2. Please note that accounts have different servers that they must access in order to login to the system.
          A. Real Accounts with 5 digit account numbers will need to use the “Admiral-Live” server.  If you do not see this server listed in Metatrader 4, it may be the case that you need to download the version of Metatrader that is specific to your region.  For 5 digit account numbers, please go here to download the appropriate version of the Metatrader platform: http://www.fxservice.com/custom/downloads/MT_AM/mt4setup.exe
          B. Real Accounts with 6 digit account numbers will need to use the “AM-Live” server.  If you do not see this server listed in Metatrader 4, it may be the case that you need to download the version of Metatrader that is specific to your region.  For 6 digit account numbers, please go here to download the appropriate version of the Metatrader platform: http://www.admiralmarkets.com/custom/downloads/MT_AM_AS/am4setup.exe
          C. For the Demo accounts the server name must be Admiral-Demo or AM-Demo.

3. Please note that the Login for Metatrader 4 is your trading account number. In order to trade you will need to use the Trader’s password that you received when you opened your account.  Your Investor's password is a read-only password that will let you view the movement of the markets but will not allow you to trade. Be sure that your Login and Password do not have any spaces or gaps before after them.

Your real account has been not activated for trading yet. In order to activate your account for trading, any sum of money must be deposited to your account (in EUR or USD currency). Demo accounts do not require activation. Contest accounts are activated automatically when the contest begins.

Possible solutions:

1. Please check your internet connection, maybe it is your Internet Service Provider's problem. Try to surf web pages which are hosted in various countries of the world. If some pages cannot be opened, contact your ISP's Technical Support.

2. Try to disable or configure your antivirus and/or firewall software that is installed on your computer, it may block some internet connections of MetaTrader 4 terminal. The internet communication port 443 should be opened and available to terminal.exe application. If opening these ports won't help, you can try to completely disable the firewall/antivirus and restart your PC.

3. If you are trading from your work PC, the office network may be configured to connect to the internet through a proxy-server. Please ask your System Administrator to provide you with the proxy server's details such as IP address, type of proxy and port. You should then enter this data into your MetaTrader 4 terminal ("Tools" menu > Options > Server > Enable proxy server > Proxy).

4. Please ask your System Administrator about opened and closed ports on your office network. If port 443 is closed, you won't be able to use MetaTrader 4 terminal. You can ask your System Administrator to open this port.

Possible solutions:

1. The trading session on this financial instrument has not started yet. Please check the trading hours indicated on this table (click on any instrument to see further details).

2. If you are trying to buy or sell a Future Contract, please check, maybe it has expired and the trading is closed. Sometimes, 1-2 days before the expiration date, the Future Contracts can be switched to "close only" status, so no new trades could be opened. 

3. Try to restart your trading platform.

If there is not enough free funds ("Free margin") available on your trading account for opening a position, you will receive such error. Please check from this table what amount of margin is required for a particular trading instrument and calculate the standard or hedged margin for all of your opened positions. If you see that there is not enough money to open a new position, you can close some of your existing positions or deposit additional funds to your trading account. Please consider these trading examples in order to understand how the margin is calculated for various trading instruments. If the base currency of your trading account is EUR, your should convert some currency values to EUR when performing your calculations. 

Wait some time and try again, your previous order has not been executed yet or the trading server has not received it because of some problems with your internet connection. In any case, restarting the MetaTrader 4 terminal should help in resolving the problem.

Please navigate to "Account history" tab in the "Terminal" window and select the "All history" option from the right-click menu.

Please navigate to "Account history" tab in the "Terminal" window and select the "Save as Detailed Report" option from the right-click menu.

How to interpret the Detailed Report:
 

• Total net profit — financial result of all trades. This parameter represents the difference between "Gross profit" and "Gross loss";

• Gross profit — the sum of all profitable trades in monetary units;

• Gross loss — the sum of all unprofitable trades in monetary units;

• Profit factor — the ratio between the gross profit and the gross loss in percents. One means that these sums are equal;

• Expected payoff — mathematical expectation of win. This parameter is calculated statistically and represents the average profit/loss factor of one trade. It can also be considered as showing the expected profitability/unprofitability of the next trade;

• Absolute drawdown — the largest loss is below initial deposit value;

• Maximal drawdown — the largest loss of the local maximum in the deposit currency and in percents of the deposit;

• Total trades — total amount of trade positions;

• Short positions (won %) — amount of short positions and the profit percentage thereof;

• Long positions (won %) — amount of long positions and the profit percentage thereof;

• Profit trades (% of total) — the amount of profitable trade positions and their part of the total trades, in percents;

• Loss trades (% of total) — the amount of unprofitable trade positions and their part of the total trades, in percents;

• Largest profit trade — the largest profit among all profitable positions;

• Largest loss trade — the largest loss among all unprofitable positions;

• Average profit trade — average profit value within a trade (sum of profits divided into the amount of profitable trades);

• Average loss trade — average loss value within a trade (sum of losses divided into the amount of unprofitable trades);

• Maximum consecutive wins (profit in money) — the longest series of profitable trade positions and the sum of their profits;

• Maximum consecutive losses (loss in money) — the longest series of unprofitable trade positions and the sum of their losses;

• Maximal consecutive profit (count of wins) — the maximum profit within one series of profitable trades and the corresponding amount of profitable trades;

• Maximal consecutive loss (count of losses) — the maximal loss within one series of unprofitable trades and the corresponding amount of unprofitable trades;

• Average consecutive wins — average amount of profitable positions in consecutive profitable series;

• Average consecutive loss — average amount of unprofitable positions in consecutive unprofitable series.

The trading platform indicates the London time: GMT+1 (summer) or GMT+0 (winter).

Charts in MetaTrader 4 are generated using only Bid prices, but the orders for Sell positions are executed at Ask prices (you can see the both prices in MetaTrader 4 terminal, "Market Watch" window). The difference between these prices is a spread.  Please take this fact into consideration when placing your pending orders.

You can manually input any volume you want, starting from 0.01 Lots and with the incremental step of 0.01 Lots. For example, you can input "0.12" or "0.03".

In order to see the full list of available instruments, please select the "Show All Symbols" option from the right-click menu in the "Market Watch" window. It is recommended to repeat this procedure at least once a month, because new contracts are added regularly and some expired contracts (e.g., futures) are removed from the list.

The PC version of MetaTrader 4 Client Terminal can operate under Microsoft Windows 95/98/Me/2000/2003/2008/XP/Vista/Seven. Hardware requirements are limited with software ones.

MetaTrader 4 Mobile for Pocket PC requires Windows Pocket PC 2002 or higher.

MetaTrader4 Mobile for Smartphones requires Windows Mobile 2003 Smartphone Edition and later versions. 

If you have already registered in the Trader’s Room and have opened a real trading account (received your login/password), we recommend to download and install the MetaTrader 4 terminal from our website, it’s the simplest and most convenient way because all addresses of our trading servers are already integrated into the terminal, you need only to start the terminal and connect to your trading account.

If any other version of MetaTrader 4 terminal has been already installed to your computer, you can use this terminal for further trading on real Admiral Markets Ltd. accounts or create a demo-account directly from it. Please use the following server addresses in order to connect to Admiral Markets Ltd. trading environment. You need to enter any of these addresses in the File > Login [Server] or in Tools > Options [Server] text fields. 

Servers for real accounts (Admiral-Live):
server.fxservice.com:443
server5.fxservice.com:443

Servers for demo accounts (Admiral-Demo):
server2.fxservice.com:443
server3.fxservice.com:443
server6.fxservice.com:443

Servers for demo accounts MT5:
mt5.fx.ee:443

Admiral Markets Ltd. provides the reserve telephone line to all customers in case of any problems with internet-communication or data transfer stability. So you can place your trading orders not only via internet (MetaTrader 4) but also via telephone round-the-clock, from Monday GMT 00:00 to Friday GMT 20:00. Please remember that telephone dealing is meant only for accepting calls from customers (traders), who wish to place an order or close a position on their real trading account.

Please use the following phone number of our Phone Dealing service: +372 6 309 306